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Faulty products

Simply send an email to info@creativepumps.com.au
a) your receipt number
b) your contact details - (Phone number is critical)
c) the reason for requesting return
We will email you an authorisation and return instructions. When we, or in many cases the importer receive the returned product/s we will either exchange, repair***, return or refund the product cost depending on our findings.

Return conditions

Return freight and safe transport is the customers responsibility. For your protection we suggest that you use a traceable and insured method of shipping**.

**Any item that is returned damaged, either in shipping or misuse**  or is not faulty will either be returned to the customer (Freight costs will apply). Please pack carefully as damage or loss during return transport is your responsibility

***Because we have no control over the installation and use of electrical and mechanical equipment, these items may be subject to return for repair only. Although we regret that we cannot refund or exchange all electrical and mechanical items once they have been installed, we will be more than happy to assist you with warranty and non-warranty repair claims.