Order Delivery - Within Australia** (Sorry we do not export)
Pumps, filters and accessories are normally in stock ready to be shipped
the same day.
However, if we are out of stock of one or more items, in this case we will contact you and advise what delay can be
Pond liner that is not pre-packaged (i.e. cut off the roll) does present a slightly longer
delay of about 2 -3 days to allow for cutting plus travel time.
Due to our space constraints in Adelaide we ask the importer in Melbourne to ship pond liner direct to our customers. If an order is for
both hardware and pond liner we will ship the hardware from Adelaide with a separate delivery of the pond liner.
Sometimes your goods may take longer that what we say here as we use carriers, who have their own transport, but we strive to be
accurate with our delivery times. Please note that the weather can also play a big part in their delivery times. Floods and fires make it impossible for
deliveries to be made. Please contact us if you think it has been too long since you placed your order on 1800 607 388
Expected delivery time
days (Working days) Please allow for weather events.
Metro Melbourne Could be next working day if
ordered before 2PM (but allow 2 working days)
2 working days
Geelong. 2 working days
2 to 5 working days
Sydney. Should be 2 working days (but allow for 3)
Outer Sydney metro. 2 - 3 working days
Near north and south coast (Wollongong
to Newcastle) .... 3 days
North coast. Port Macquarie - Coffs Harbour etc 3 to 4 working days
Country. 3 to 7 working days
Canberra.3 working days (but allow 4 days)
- South Australia(Our home base)
Outer Adelaide metro. 1 -2 working days
Country. 2 - 4
Brisbane.Should be 3 (But allow for 4 days)
Near north and south coast (Gold coast
to Sunshine coast) 3 to 4 working days
Cairns. 5 to 7 working days
4 to 6 working days
McKay / Rockhampton. 4 to 5
Country. 5 to 10 working days
Hobart / Launceston. We mostly use Star Track, making delivery somewhat unknown, you may even know better than us, however, 3 -4 working days seems about average.
Country. 4 -6 working days
- Western Australia
For some unknown reason, Western Australia seems to take longer than it
should. Perth is often 4 - 5 working days.
WA Country Up to 9
plus working days
- Northern Territory
Darwin.4 to 5 working days
3 to 5 working days
Country.6 to 12 working days
- When calculating delivery days please do not include the
day the order is shipped as a travel day. Examples ….
A) AN ORDER PLACED on say a
Monday, would be picked up that day. So the travel days would begin on
B) AN ORDER PLACED AFTER 2 PMon say, Monday would be picked up on Tuesday. So the travel days would begin on
In other words an order placed on between Monday after 2 PM and Tuesday
prior to 2 PM will be shipped Tuesday afternoon, hence Wednesday would be
the first travel day.
quoting delivery times based on the expectations of our delivery vendors (
TNT, StarTrack and Australia Post etc). While in normal conditions
these carriers deliver as indicated, sometimes deliveries are delayed for a
variety of situations and conditions experienced by these carriers and are
beyond our control.
Once equipment is in the hands of the chosen carrier, we are of course powerless to control delivery, all we
can do is to prompt them into action. We therefore ask for your understanding when on the odd occasion a delivery is late in arriving.
Sorry, we do not export, but consider the
companies below for USA and Canada
USA buyers link