Customer feed back
Recently we started listing the letters we
are proud of our service and desire to have happy, and therefore repeat
Just wanted to let you know our order came yesterday via courier to our
door! (We live in the country!)
North West of Ballarat.
Thankyou for excellent prompt service and will certainly recommend your
site to others.
I was very happy with the speed of your service,
and the advice provided by Eric.
Ordered on the 22 Aug, delivered on 24 Aug, that's super quick.
Just some (positive) feedback. My lights arrived exactly 26 hours after
ordering - very impressive!
Thanks very much
Daniel L. Elsternwick, VIC
Many thanks for great service - pump arrived today
- well done.
I just wanted to say thank-you for your excellent
prompt service. I received my order on Saturday and the contents were as
ordered. I was extremely impressed with your website, help service and
delivery. I will be definitely recommending your company to my friends
Bruce P. Perth WA 17/7/12
Just a quick note to tell you how impressed I am with the Laguna Max Flo
1600 pump which you recommended to me last week. It arrived yesterday and
within 2 hours of being installed, the water in my pond was almost free from
algae, and this morning the water surface is now completely clear.
Very impressive I must say! and the fish are loving playing in the flow. It
is a very powerful little unit.
Now all I have to do is find the leak and all will be perfect. Thank you
once again for your invaluable help.
Regards, Philippa. North Dorringo NSW, Oct 2010
Just wanted to thank Glenn and staff for your speedy
resolution of my 'dead' PM10000 problem. Your customer care is second to
none and I will recommend your service to anyone who cares to listen!
Once again, many thanks. Glen Canberra
Dear All at Creative Pumps
I ordered a 150 Sunjet system on Tuesday
afternoon (from Victoria) and it was delivered midday on Wednesday! my
pond is not ready yet so have not tried it out but your delivery system
is terrrrrrrific and I feel you should be told. Best regards and thank
you. Ruben Mount Martha
I have no queries, just compliments.
I was very impressed with the help and
consideration given to me when I was trying to sort out what I
needed. All the crew were helpful, especially so Trevor, who took
the time and trouble to ring me back, to find out exactly what my
requirements were. Have taken delivery of the Stingray 12000, and
fitted it, I can only say, keep up the great work.
Thanks Allan T
What information do you need: We have had dealings with
your company over the last 18 months. You are wonderful! Great help when we
need advice. Patient when we ask silly questions and prompt with service and
We have recommended you widely to our friends.
Kurt and Llyr Hughes ACT
Just wanted to let you know that the filter is working fine and has
improved the condition of the pond after only two weeks. I am pleased
with my order and wish to thank you for your advice and prompt service.
Regards, Sharon Five Dock. NSW
Hi Creative Pumps,
Just a short note to say that I received the pump and
filter within a couple of days and connected it the same day. What
fantastic service. I inherited an extremely dirty, slimy fish pond when
I moved into our new house last year, and all the time I thought there
was a filter, but have since learnt that it was only a pre-pump filter.
I had emptied the pond and refilled it a couple of times and could not
understand why it got so dirty so quickly. With the bio filter now
running for about a week, the pond water is much clearer and the fish
are far more active than they have ever been. I can now see them!! I'm
more than delighted with the results and I can't wait to see how the
fish and plants flourish with their new setup.
I've been clearing the sludge from the pre-pump filter
about every 2nd day to keep the pump running efficiently and hopefully
in time that will settle down to about weekly.
Thanks again... Heather Hobart
Just a quick E- mail to let you know that the filter we bought is working
wonderfully. We have gone from pea soup to pristine clear water in 4 weeks
like you said it would. We have restocked with fish and they are doing
We are very happy with your product and your personal service.
Trevor and Cheryl Toowoomba Qld
Attached are photo's of the finished pond. I
would like to thank you for the prompt service your company provided,
your web site has been very helpful in setting up my water feature which
has been of interest to the neighbours during construction.
Ken & Gloria H Oxenford
Hi Folks, This is just
to say thank you for your wonderful service. I only ordered my pond liner
on Monday night and it arrived today (Thursday)
It was so easy doing
business with you even though my order was probably very small in
comparison to the ones you usually get.
Neil G Teesdale Vic.
Just like to thank you for the fast &
friendly service. I ordered equipment 11am Thurs. & it arrived 3pm
Friday in Sydney, that's fast !!!!
All your suggestions for my large Koi pond
filter & pump worked out spot on. I have it all working now & the water
flow to the pond from the filter & the waterfall is perfect. Thanks
again for your help. I will be advising my friends to deal with your
Dennis R. ..Chipping Norton..NSW
Geoff, Thanks heaps for the amazingly prompt, knowledgeable and
professional service. This task was left to the last because it was going
to be so challenging for me because I don’t know anything about this sort of
stuff, and you made this so easy. Thank you very much.
Woody Point, 4019.
Thank you. I received my order within 24 hours!! Very
impressive. And what's more, they work and my pond is crystal clear today.
Benita Cherrybrook NSW
Dear Mr Thompson,
I would like to acknowledge the receipt of
all the products ordered and to thank you for your efforts and
I am looking forward to doing more business
with your company having the confidence of this experience.
Wishing you all the best, Sincerely
yours, Adrian C Darwin NT
Hi all, Just wanted to express my appreciation to
the team. I cannot believe the standard of service, the range of products
and product information and best of all your low cost express delivery
service. It leaves all competitors swimming.
The web site is great and I wish I was aware when I installed my pond system
several years ago.....would have saved me a lot of expense and heart ache.
Thanks for everything and you have my business for life. I have directed a
number of my friends to your site.
Thanks, Gary Hooper Melbourne
past two times I have purchased from you, I have found you all to have
been so courteous as to phone me to clarify my order, in the last 24
hours your call resolved an issue before it could have become one in my
thank you that such a good local business is doing things very very
well. Regards, Jon R
Beaumont Hills NSW
G'day Glenn, I bought some Pondmate pumps a couple of weeks ago. Thank you
for your advise and extremely prompt delivery, I ordered them on Monday and
received them Tuesday morning. I haven't used them yet as I am still
completing the water feature, as soon as I have completed it and it is up
and running I will email you to tell you how it all went.
Kindest regards and merry Xmas
Adrian B Geelong Vic
I have received the filter, thank you. I am
impressed by your quick service and quality of assistance. I will
certainly deal with your business again.
Paul W Gordon NSW
Dear Creative Pumps, I would just like to
congratulate you on the excellent service on my recent order. I ordered
on Sunday evening and the goods were there on Tuesday when I arrived
home from work. Once again, thank you.
Ron Hirt Brisbane
Received pond light today, much appreciated. I have bought a few things
from you, and also have dealt with quiet a lot of internet sellers, but by
far you your service is the best and I would recommend you to anyone.
Very, very good.
all the best. Terry s. Sydney
Just thought I'd say thank you for the great service. The response time to
the order was brilliant - got the delivery on the 2nd working day after I'd
placed the order. (#790)
Thank you again, Lisa D Darwin. NT
I received the pump today at around 3.00PM. I am very happy with you. AS
USUAL, YOU HAVE DONE A GREAT JOB. I have tested the pump. It is EXACTLY what
I require as a spare pump for my Salt Water Fish Tank.
You have yourself ANOTHER VERY SATISFIED CUSTOMER.
Just another bit of feedback, two day delivery from Adelaide to Brisbane for
$9.00 post and packing is very reasonable and in my opinion is a bargain.
Thanks again, Ian Brisbane Qld
Thank you for
the prompt service
delivered & installed today
Works a charm!
Don McA 17 Nov 06
I have bought a few pumps from you
a few years ago. I am always happy to deal with youse blokes.
You are the best in Australia for
price and service. AND, the convenience cannot be beaten, since I can
blow all my cash from the comfort of my own PC.
I keep Blue Swimmers, Mud Crabs,
Bream, Flathead and Whiting alive, until we want to eat them. Keep
up the good work, Ian W Belmont NSW
Hello again Robert,
I have done as you suggested and also reduced the length
of the outlet hose by re-locating the pump, and all this has solved the
Many thanks again for your excellent service and prompt
Regards, Glenn D Hobart Tas
Dear Creative Pumps,
What information do you need: Just like to say thanks very much for sending
me the 2 "o" rings for my Blagdon UV filter. It is much appreciated. Its the
extra yards people do like your company that will ensure your continued
success and my continued custom. Thanks again. Jim Booth. Brisbane Queensland
Thanks to you are your fellow workmates for the advice and help you have
given. So far everything is working fine and it didn't take long to put
all together. All the best to you and your business. Debbie
G, Chatswood NSW
Just a quick email to
tell you the pump that I ordered for my brother in Cobargo arrived
safely and very quickly. Thankyou for your speedy delivery, it was a
real pleasure to do business with such professional people.
Hello to All Concerned,
I was absolutely amazed when the pump turned up on
Thursday 12/10/06 only ordered Monday 9/10/06.
I have given your name and address to several people
Looks great, gives added life to my garden.
Bunning's Toowoomba told me that this sort of Pump did
not exist but I had seen similar in a Gladstone Qld nursery but they
Best Luck in the future.
Thanks for the quality light recently received fro
Creative Pumps. I have bought stuff from you guys before and have not
been disappointed, wish I had contacted you for the light before I
bought a cheapie from Bunning's, you always pay for cheap stuff twice.
Thanks, Steve P
A big round of applause for your team.
Ordered and received items within 48 hours. That's service. Thanks
for your excellent service. I installed everything yesterday – it all
fits (thanks to the advice on your website) and works! I will have no
hesitation from purchasing again from you in the future.
Kind regards, Clive G Paddington NSW
Hi Geoff, Thanks for your
e-mail, I was very impressed with your web site as it allowed me to make
decisions that would have otherwise been done by trial and error. I had
purchased another pump that ultimately would not have been able to
deliver the volume for effect I was after. Thanks again and I will be
recommending you to others. Geoff R
Adelaide South Australia
Well done Creative Pumps placed order Sunday 14th received
Friday 19th in perfect condition in rural WA
Thank you, Steve W. Western Australia
Dear Glenn, I think you should have a
feedback section in your website like ebay. So I can put something like
Thanks for a great informative website,
quick delivery and most of all excellent customer service which is
lacking in Sydney. I had to go to Adelaide to get some service. Well
Sharon Mc. Glenorie NSW
Hi, I received the item yesterday afternoon & was
completely happy with it. I would like to thank you for your very prompt &
Regards, Van Morwell Victoria
Thank you very very much for your informative web site and
very prompt service, I ordered on Thursday and received on Monday and I'm
from Tassie, so brilliant service, thank you. I am very happy with my
purchase and are recommending you to my friends.
Just a quick note to thank you for your time and effort in discussing my
recent pond pump crisis. We will need one or two of the pumps you
recommended & I will certainly be coming back to you to purchase these.
Thanks again for your help
Kind regards, Liz T Chatswood NSW
Hello, Creative Pumps
I ordered two pumps on Wednesday i think and
received them today. I would just like to say thankyou for and easy and
Jason G Holt ACT
Hi, I received the order on Friday.
Your service has been very prompt and professional. Thank you, I will be
using you again for my future pond needs.
Regards, Stephen K
It is great to find a company to give so much attention to their
customers and I really appreciated your time. My order for pump and
filter is attached.
Best wishes to you all
Kerry B Kingston.
I do a lot of internet purchasing. I would describe your service as
first class, and “blisteringly quick”. It is a refreshing change to see
a business carrying out their promise.
The pump arrived almost too fast – now my wife is “encouraging” me too
get it put in!
Malcom S Regents park QLD.
Almost 2 months ago I purchased a Fishmate 10000 filter c/w pump. I just
wanted to let you know how impressed I am with its performance and ease of
maintenance. The water is now near on clear, I can see fish again. My young
son gets so much enjoyment from the pond now, which in itself justified
buying this filter/pump outfit.
Shane C Melbourne Vic
Geoff, Just wanted to thank you for your wonderful
assistance with selection of our pond pump. Here in Victoria I was being
offered the same model at $170.00 dearer than what I paid from you including
postage. I was also told that my calculations were wrong and I needed I much
stronger pump. They were wrong and you were right we got exactly the
effect/feature that we wanted. Will send photo when plants have grown a
little as it looks just like a little stream. Thank you again for your
wonderful honest assistance.
Janine H Lysterfield Victoria
Thank you very much for your advise. We just
finish our new small pond. Every thing is working, water is clear, fishes
are happy and we are happy too. Your shop on line is professional and
recommendation from you are perfect. We attached a few photos.
Once again thank you very much
Jacek S from Melbourne
Robert & Geoff,
Just a quick note… Pump and pipe arrived just now. I have to say a
thank you for your help, persistence with a pesky customer and your
professional attitude to the sale, especially when dealing with the small
issue of the intake on the filter box. Once again thanks! You have made
dealing with an interstate company the same ease as dealing with a local
company which is very hard thing to do. I for one will certainly use your
Cheers and I will send
you some photos when its all done (construct, and completed photos!) I
also put a thanks on the Australian Koi Forum that I am a member of.
Craig S Balcatta WA
To the team at Creative Pumps.
I have spent the last week trawling through
the websites on Pond Liners and Pumps till I found "Creative Pumps". I
have now spent the last two days investigating the mind-boggling range of
products you have on offer, with all the assistance to individualise every
I am impressed! You have the most
comprehensive information, attention to detail and engaging presentation
that is a great credit to you. It is JUST OUTSTANDING. Your site comes
first - daylight second! If your service is as good, nobody else gets a
"look-in". You have won me over if you can handle my somewhat different
As good as your site is, it has blown me out
of the water with matters that I had not previously considered, so I need
help in making some decisions. I will try to be concise but I need to
outline my project.
Charles P Colo Valley NSW
Just a quick email to thankyou for you prompt and
professional service. I ordered over the net one afternoon and
received it within 2 days. Well done for choosing a very efficient courier
John C Canberra ACT
Just wanted to say it’s great that you offer pumps separately from the
solar panel – as far as I can tell no one in Australia does that for DC
voltage pumps. I already have a solar panel.
In appreciation, David L Burwood
My order arrived here in Toowoomba this morning. Thank you
for your fast
service and great advice,
Gordon T. Toowoomba QLD
Hi Creative Pumps
Thank you for your kind
service. I have already received the pump and
it works great thanks a lot for your help and i look forward to doing
business with you in the future.
Kind Regards Daniele B Townsville
– pump arrived here about an hour ago – that’s only 2 days to Toowoomba,
and Just in time for the Weekend! – Thanks so much, the website info is
great, service is excellent and speed of delivery is first class! I’ll
tell my friends!
Cheers, Ben W Toowoomba
Dear Creative Pumps,
I just wanted to send you an email to thankyou for my order which I
received on Friday. I am very happy with your service and will be making
further purchases in the future. Regards, Rorie
Hi Folks at Creative Pumps,
Just a short note thanking you for your friendly & professional advice on
what equipment to use for our project, your explanation on equipment was as
plain as English and easy to follow, saying this the information you gave to
us was before we even placed an order with you which made a decision very
easy to make.
Ron P Oakleigh South. Victoria
I'm not easily impressed but I
certainly am with your service ! I placed my order on Thursday and it
arrived on Friday (Adelaide to Sydney) OUTSTANDING !
I would just like to say thank you for your excellent service, and speedy
delivery. I was very impressed. Keep up the good work.
Thanking you, Kelly Perth WA
|What information do you need:
We have had our Hozelock Bioforce filter for about two weeks and it works
perfectly and so quickly too. Our pond is now crystal clear. Thank you for
an excellent product and for the fast (and cheap) delivery. I have mentioned
it with your website name in an online gardening forum. I think it will help
a lot of people as murky ponds seem to get mentioned a lot.
Donna D NSW
My first on line purchase.
Your web site is just fab! Well done, great information on products,
technical sizing data and explanation of things such as UVC.
Also your business response and efficiency are just superb.
Keep up the good work. It should bring you many more customers.
Bernie S. Kew Victoria
I received the pump this morning, complete and in good order. My
compliments on your website, it's very informative and well laid out, also
your prompt delivery. Thanks, Clive E. NSW
The pump arrived today. It's exactly
what I wanted!!
I had trouble locating a solar pump in Perth
(without running all over town and/or paying a small fortune!) so found
you on the internet.
Creative Pumps remains bookmarked for future
Vivien.... South Perth. WA 6151
Received at 8am this morning, complete and in good order. My
compliments on your website, it's very informative and well laid out, also
your prompt reply.
Thanks, Clive. Swansea NSW
the best end to end quality service I have come across on the web.
Your web site
is easy to read and make a decision from.
purchases proses was easy and your auto response great.
your personal response was unexpected and delightful.
To finish it
off the product was delivered to my doorstep just 24 hours following my
purchase, at least a day early.
deserve to do well with this attention to quality.
all the best. Greg D Pyrmont
All your gear just arrived -
Very impressive. I will check it all out tonight.
Once again congratulations on
Considering your web site, the
time you have spent helping me and the speed of getting the equipment to
me I believe this is the most outstanding customer service I have ever had
the benefit of. - Thank you very much indeed
Craig W Melbourne
.Hi, Received my "Suprema" pumps today, 10 out of 10 for web page
info, 10 out of 10 for service, and just as impressed with the pump.
Happy customer Scott. R Penshurst. NSW
Thanks for all your help and I will
have no hesitation to recommend you to any one in the market for water garden
equipment. I was a little apprehensive to any purchases on the internet but
your support and actions have removed the fear of the internet.
Once this is working I will send you some new
photos for your web page.
the renovation of our water feature today using the Nautilus 150 pump that you
recommended and delivered to us last week.
We increased the size of the waterfall pipe
to 19mm, as suggested, and were very impressed when we fired it up for the
a fantastic pump! Thank
you for all your advice and assistance in choosing the right one. We are very pleased with the result.
Trish & Janet Victoria
"I feel pretty stupid writing this seeing as you're so far away from where I
live (UK), but I just keep returning to your Web site as it seems to be one of
the few places on the Web where an retailer has bothered to actually test and
comment on the range of products they sell.
Your findings and descriptions are very much appreciated !"
Gerard W. London UK.
Morning Robert, Have finally
got around to having a couple of photos taken.
I'm more than happy with the Pondovac 2
and that it does a wonderful job by clearing the sludge & leaves etc... with
the result of creating a nice clear pond. Also delighted with the packing and
speed of delivery. Cheers for now, Dick Hoffman
Lord Howe Island
What information do you need: You guys are absolutely
FANBLODDYTASTIC. My order made late yesterday gets delivered today. From
Adelaide to Sydney!!!!!!! That's CUSTOMER SERVICE!!!!!!!!!!!!!!
All I can say is UNBELIEVEABLE and THANKS............. John I
G'day Geoff, Just to let you know the goods have
arrived. Such speedy service!! I will keep spreading the
word actually if you have some business cards etc send me a pile and I
will ensure they are distributed.
Thanks very much for the advice and help you have provided
for my "Backyard project". The assistance enabled me to choose the
right filter and pump for the pond. It has been more than three months since
they were installed and
the water is still crystal clear.
Again I appreciate the amount of time you have spent over the phone, I
couldn't get that type of advice anywhere in Sydney. Even though I purchased
all these products by mail order they were about 15%
- 30% cheaper than many of the shops in Sydney, and were
delivered overnight. Keep up the good work. Silva B
Solar pump arrived on Friday. Works like a charm. Set up in my small
gold fish pond in the courtyard, even the fish are happy.
I am very happy with the product and the service. Certainly recommend to
all I know.
Thanks again, Joanne Perth WA
Thanks for the fuses..... The pump and filter are working great and I
am very satisfied with the result..... Thanks for the recommendation
All the best Kevin S Wentworth
To Whom it may Concern,
This is just a note to say thankyou for the prompt delivery of the pump I
ordered. I live in Sydney and yet received the order the day after placing
it. The product is exactly what i needed and your mail out system is
Thanx again, Tim... Chatswood. NSW
Thank you for your prompt service, delivery
and great prices on my Pondmaster Pump. (about half the price of it in
Melbourne) Ian M
Hi Robert, Just
letting you know that I received my order in full, thanks very much I am
glad I went for the top liner as it is a lot thicker than the old one I
had before. Your web site has been great for ideas about construction of
ponds and have used them for my new design which will improve things
Thanks again heaps for the good service. Rex C
Thank you for quick processing &
delivery of my new Oase pump, which arrived by next day delivery last Friday.
Have set it up and am very happy with its performance to date.
for that. Wow - fast service! I was just telling my hubby last night
that I went for you guys rather than someone $10 cheaper because I
just had a gut feeling the service would be better. You proved me
right - thanks! Have a safe and merry Christmas :)
CROWS NEST QLD 4355
Hi Creative pumps,
Received my order at 8am this morning, complete and in good order. My
compliments on your website, it's very informative and well laid out, also
on your prompt reply.
Thanks, Clive. Darwin NT
Just to let you know that my pump
arrived about 10mins ago. Thanks for all your help.
I have found your company to be
excellent - your customer service is great and your web site very helpful
with lots of useful information.
I appreciated your prompt return to my
email last night,
Thanks again, Sandie Roberts.
Thanks for the Blagdon Cyclone 3000 with UVC filter you
shipped to me recently. I installed it over the weekend and is working
Over the course of 10 days it has removed a significant amount of suspended
material, to the extent that the bottom is now visible again. Pond water
condition is returning to normal.
Thanks for your help with this. David H NSW
Robert, I recently purchased some pond liner and tape from
you and would like to
thank you for the excellent and prompt service and will not hesitate to
recommend you to others.
Kind regards, Robert H, Forestdale Qld.
Robert, I received the pump on Friday, the
15th and installed it Saturday. It works great and my
customers are satisfied. I’ll get the accessories for the next one
Thank you, Phil Angell
Hi folks, Today I received my extension,
that was quick!!! thank you so much for all your help.
Angela C Glendenning NSW
Appreciate your assistance ... I have been
working on a project out-of-town for last few days ... no mobile reception
available ... & have arrived home to see all is on track
Once again, thank you for taking the
initiative & arranging freight etc. Looking forward to
continued/mutual business growth.
Regards ........ Seamus. D
Landscaping Solutions. QLD